Right Product - not just ‘right’ in terms of fulfilling the description but also providing the back up and support that goes with sourcing from the UK and abroad.
We provide the essential comfort of BRC accreditation with our products which means that our customers can rest assured knowing that we can identify precisely where our products come from.
In the case of anything we manufacture we can identify individual farms for everything we make.
It’s manufactured in modern factories producing to the highest standard (BRC A grade factory). All of our products come with a detailed specification including information about allergens and nutrients.
For products that we buy from Europe, we ensure a close relationships with businesses like ours. We prefer to trade with small family companies who hold dear the same commitment to customer and product quality that we have.
All of our continental lines are the genuine article. Genuine products from genuine areas – chorizo from Spain; salami from Italy; wurst from Germany.
Right Price - we know that having the very best quality products is crucial to securing vital positions on the menu. Customers return again and again for a product that contains the very best ingredients prepared and cooked to perfection.
The job of the supplier is to provide the very highest quality available for the optimum price and we work tirelessly with our suppliers to achieve this.
Right Time - which means more than just delivering on the right day or ‘before x o’clock’ although we can do those things too. We think it’s about the whole customer experience.
This includes the ease of placing the order, the knowledge of the team taking the order and when products are available, fitting our business into the way our customers want to work, and being available when needed or contacting customers when they want us to.